Cuisine: Casual Dining
Tel. +49 30 - 2033 6363
Dress: Smart Casual
Location: Ground Floor
Daily 07.00 a.m. - 10.30 a.m.
Thursday - Friday - Saturday 6.00 p.m. -11.00 p.m.
Eating well is a holistic pleasure.
Welcome to our Casual Dining Restaurant in Französische Straße. Get in touch with elegance and modernity in a place with a family atmosphere and above all with good taste.
Our trademark is a harmonic interaction of the specialties of the local, fresh kitchen with culinary influences of other countries and provenances. We are particularly proud of our selection of the finest meats and selected products from the region, which the team skillfully stages for you.
In search of good taste, we have added regional products from Domberger Brotwerk, the trout farm 25 Teiche and the Berliner Kaffeerösterei to our menu.
Enjoy unique combinations of exquisite culinary treasures in a timelessly elegant salon ambience. Our promise to you is a wonderful taste experience that appeals to all the senses.
Christmas Eve & Day 24./25.12.
A lovely family feast
Celebrate Christmas Eve & Day in style with your family & frinds in the perfect stetting of our dining room Charlotte & Fritz. Delight your senses with our 4-course family style served menu. 140 euros per person. Kids till 6 year of age free of charge; 7-13 year of age 60 euros; 14-18 year of age 100 euros.
For reservations please contact +49 (0)30 2033-6363 or firstname.lastname@example.org.
Exclusive New Year´s Eve Arrangement
This year the Konzerthaus Berlin in cooperation with Hotel Regent Berlin offers you again an exclusive arrangement: Enjoy the culinary counterpart following the New Year's Eve concert at the luxurious Regent Berlin and celebrate the turn of the year at a gala dinner. The package for 295 euros per person includes a ticket in the best price category for the New Year's Eve concert in the Konzerthaus Berlin as well as a subsequent 3-course menu with matching drinks (including wine, champagne, water & coffee).
The staff of the Konzerthaus Berlin will be happy to advise you on +49 (0)30 2030-92101, via e-mail email@example.com or at the Visitor Center.
Photos: Sebastian Runge/Simon Pauly
Private Dining Room
Our Private Dining Room (30 m² / 320 ft²) enables guests to enjoy their meals in a discrete atmosphere next to the restaurant. The room is ideal for small exclusive gatherings of up to 16 people.
For information or reservations, please feel free to contact us at +49 (0)30 2033 8 or firstname.lastname@example.org
Regionality plays a key role in our kitchen. Charlotte & Fritz is therefore always looking for fine regional specialties, which, combined by our kitchen team, give an exquisite taste experience. Therefore, we are pleased to present products from the following selected suppliers on our map:
Natural feed without artificial additives or genetic engineering, the renunciation of antibiotics, and a slow growth make the meat of the Prignitzer free- range corn chicken so tasty. A real specialty that has won several awards.
95 hectares of arable land, farmed biodynamically according to the guidelines of the Demeter Associa- tion, by a community of six families who are respon- sible for and shape the life and management of the farm in the long term.
Asian vegetables fresh from regional, resources con- serving and nature-oriented cultivation. The plants grow in a mixed culture and are treated exclusively with beneficial insects or biological plant protection.
Here we obtain sausage and ham products fresh and matured from careful processing; exclusively from free-range game from a region surrounded by forests and lakes.
Only flours from organic farming, water, salt and sourdough without any other additives are processed to bread dough, which has time to mature according to old tradition.
Photo: Marianne Rennella
The largest chocolate house in the world, just 250 meters from our hotel.
Regional products stand for short delivery and fresh taste. Promptly on the table, important ingredi- ents are preserved. Over the course of a year, these seasonal products conjure up great variety in your kitchen.
The apple-fed pigs, which are kept in a species-ap- propriate manner with plenty of outdoor space, receive a well-marbled meat with high-quality fat thanks to fibre-rich feed with apple pomace.
What makes this mozzarella special is the use of rich buffalo milk from 100% organic farming and the artisan production method.
High-quality salads from sustainable production and beyond the mainstream.
Pasta fresca, or fresh pasta is made with eggs and are prepared fresh daily from high quality, natural ingredients without preservatives or stabilizers. For the Italian desire to enjoy.
The Müritz is the largest lake located entirely within Germany and "Die Müritzfischer" are the largest inland fishing company. Traditional fishing, fish farming and aquaculture as well as modern processing are part of their production profile.
1. General Information
1.1. Objective and Responsibility
- This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data in relation to our online offer and the associated websites, functions and content (hereinafter collectively referred to as "online service" or "website"). Details of these processing activities can be found in section 2.
- Details of data processing for the purpose of carrying out our business processes are described in section 3.
- The provider of the online offer and responsible for data protection is Regent Berlin GmbH (Charlottenstraße 49, 10117 Berlin, Germany) - hereinafter referred to as "provider", "we" or "us".
- Our online offer is provided by STRATO AG (Pascalstraße 10, 10587 Berlin, Germany).
- You can reach out to our Data Protection Officer Sven Meyzis - IT.DS Beratung under the E-Mail address S.Meyzis@ITDSB.de and telephone 0049 40-21091514.
- The term ‘user’ encompasses all customers, interested people, employees and visitors of our online service.
1.2 Legal Bases
We collect and process personal data based on the following legal grounds:
- Consent in accordance with article 6 paragraph 1 lit. a General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her.
- Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to article 6 paragraph 1 lit. b GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you.
- Processing to fulfil a legal obligation in accordance with article 6 paragraph 1 lit. c GDPR, meaning that e.g. the processing of data is required by law or other provisions.
- Processing in order to protect legitimate interests in accordance with article 6 paragraph 1 lit. f GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.
1.3 Data Subject Rights
You have the following rights with regards to the processing of your data through us:
- The right to lodge a complaint with a supervisory authority in accordance with article 13 paragraph 2 lit. d GDPR and article 14 paragraph 2 lit. e GDPR.
- Right of access in accordance with article 15 GDPR
- Right to rectification in accordance with article 16 GDPR
- Right to erasure (‘right to be forgotten’) in accordance with article 17 GDPR
- Right to restriction of processing in accordance with article 18 GDPR
- Right to data portability in accordance with article 20 GDPR
- Right to objection in accordance with article 21 GDPR
Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing.
Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.
1.4 Data Erasure and Duration of Storage
The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations.
1.5 Security of Processing
- We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access.
- These security measures include in particular the encrypted transfer of data between your browser and our server.
1.6 Transfer of Data to Third Parties, Subcontractors and Third Party Providers
- A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users.
- If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies.
- If we use content, tools or other means from other companies (hereinafter collectively referred to as ‘third party providers’) whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present.
2. Processing within the scope of our online service
2.1 Collection of Information on the Use of the Online Service
- When using the online service, information is automatically transmitted to us by the user's browser; this includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
- The processing of this information is based on legitimate interests in accordance with Article 6 paragraph (1) lit. f GDPR (e.g. optimisation of the online service) as well as to ensure the security of the processing in accordance with Article 5 paragraph (1) lit. f GDPR (e.g. for the defence and clarification of cyber attacks).
- The information is automatically deleted 5 days after the end of the connection - i.e. use of the online service - provided that there are no other retention periods to the contrary.
- The collection of the data and the storage of the data in log files is absolutely necessary for the provision of the online offer. The user therefore has no right to delete, object to or correct the data.
2.2 Contacting via E-Mail
- When contacting us via e-mail, the data provided by the user will be processed exclusively for processing the inquiry and its handling.
- Any other use of the data will only take place based on the given consent from the user.
- Description and scope of data processing
Our website offers the possibility to subscribe to a free newsletter. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and processed by us. The processing includes the following data: E-mail address.
In addition, the following data is collected during registration: IP address of the calling computer as well as date and time of registration.
Your consent is obtained for the processing of the data during the registration process and reference is made to this data protection declaration. The data is used exclusively for sending the newsletter. The newsletter is sent by CleverReach GmbH & Co. KG (Schafjückenweg 2, 26180 Rastede, Germany).
- Legal basis for data processing
The legal basis for the processing of data after the user has registered for the newsletter is Article 6 (1) lit. a GDPR if the user has given his consent. We use the double opt-in procedure (DOI).
- Purpose of the data processing
The purpose of collecting the user's e-mail address is to deliver the newsletter.
- Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. The user's e-mail address is therefore stored for as long as the subscription to the newsletter is active.
- Possibility of objection and cancellation
The subscription to the newsletter can be cancelled by the user at any time. For this purpose, there is a corresponding unsubscribe link in each newsletter. This also makes it possible to revoke the consent to the storage of the personal data collected during the registration process.
2.4 Google Fonts
- In order to make the visit to our website attractive, we use fonts from Google; the so-called Google Fonts.
- We have integrated the Google fonts locally, i.e. on our web server. This means that there is no connection to Google servers and therefore no transfer of your data to Google.
2.5 Social Media Plugins
- Social media plugins are reloaded exclusively on the basis of your explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR.
- Please note that in this case, data will be transmitted to the respective social media provider.
2.7 Links to other websites
- While using some of our services (e.g. “Table Reservation” and “menue card”) you will be automatically redirected to other websites.
3. Processing for the purpose of carrying out our business processes
3.1 Self-confirmation of the professional necessity of the overnight stay
- Scope and purpose of data processing, legal basis
The submission of the self-confirmation to us is voluntary and serves exclusively to determine the tax liability.
If this procedure is not consented to, the overnight stay tax will generally be levied unless the professional or business reason for the overnight stay is otherwise substantiated. However, it is possible to subsequently apply for a refund of the overnight stay tax withheld by submitting proof to the responsible tax office in Marzahn-Hellersdorf.
The legal basis is Article 6(1)(c) of the General Data Protection Regulation (GDPR) in conjunction with the Law on an Overnight Tax in Berlin (Übernachtungssteuergesetz - ÜnStG) as well as your consent pursuant to Article 6(1)(a) of the GDPR.
Personal master data (name, postal address and date of birth), period of accommodation and details of professional activity are processed.
In individual cases, the data collected will be forwarded to the Marzahn-Hellersdorf tax office on request, which reserves the right to check the information provided.
- Possibility of objection and removal
Pursuant to § 1 paragraph 3 ÜnStG, the completed forms are subject to a retention obligation of five years beginning with the expiry of the year in which the tax arose. After this period, the forms are destroyed in accordance with data protection regulations.
You can revoke your consent to data processing at any time with effect for the future.
3.2 Video surveillance
- Video recordings are processed on the basis of article 6 paragraph 1 lit. f GDPR; the so-called legitimate interest.
- Our legitimate interests are:
- Preservation of the house right
- Protection against theft, protection of property
- Clarification of burglary and theft
- Protection of guests and employees
- The processing of the video recordings is exclusively done in accordance with the stated purpose.
- Any further use or transfer of video recordings shall only be made to the extent that this is necessary in the context of a possible prosecution. Recipients in this case are the competent law enforcement agencies.
- We use external service providers for the maintenance of the video surveillance system, whereby access to the video surveillance system or stored video recordings can not be ruled out.
- The deletion of the video recordings takes place 10 days after recording, provided that no special occurrences have occurred which justify or require further storage.
3.3 Processing of personal data according to § 30 of the Federal Registration Act
- We have the legal obligation to collect the following data from you according to the German Federal Registration Act (Bundesmeldegesetz / BMG):
- date of arrival and expected departure,
- first name,
- date of birth,
- Serial numbers of the passport or the passport substitute paper (only for foreign guests)
- Relatives traveling with you (e.g. spouses, children) do not need to fill out their own registration form. It is sufficient to state the number of fellow travelers and their nationality.
- For tour companies of more than ten people, only the tour guide has to fill out the registration form and otherwise state the number of fellow travelers and their nationality.
Foreign guests who have to fill out a registration form must identify themselves with a passport or passport substitute when registering. The hotelier is obliged to check the information given on the registration form. If there are deviations or if there is no passport, this must be noted on the registration form.
- Storage period
According to BMG, the completed registration forms must be kept for one year from the date of arrival and then destroyed within 3 months.
- Legal basis:
We are obliged to collect, process and pass on this data within the framework of the BMG. The legal basis for processing results from Article 6 Paragraph (1) Letter c) GDPR (legal requirement).
3.4 Table reservations
- We use the "Opentable" service of the provider OpenTable GmbH (Zeil 109, 60313 Frankfurt am Main, Germany). This service allows you to make table reservations for our restaurant.
- The use of Opentable contributes to the facilitation of reservations and optimization of our economic operation. This represents a legitimate interest for us in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
- The service is not directly embedded on our website, but is a link to the website of Opentable. User information is only transferred to Opentable after the link is activated. Please note that separate data protection regulations apply on the OpenTable site.
3.5 Hotel stays
- When you stay with us, we try to make your stay as pleasant as possible This requires the processing of your personal data to provide specific services during your hotel stay.
These services include
- housekeeping and maintenance;
- the return of lost or forgotten items to you; and
- managing your preferences and those of your companions, such as dietary requirements and pillow preferences
to offer you a better service during your stay with us.
For these purposes we process in particular the following data: name and surname, postal address, consumption habits, arrival and departure dates, nutritional needs, e-mail address, first and last name of adult roommates, other personal preferences, payment information (for the return of lost or forgotten items), telephone number
- These data are usually collected directly from you, during your stay in the hotel, or reach us via your travel agency or, for example, through the booking system you use.
- Legal basis for the processing of this data is the balancing of interests in accordance with Art. 6 Para. 1 Sentence 1 lit. f GDPR. Our legitimate interest is to organise our hotel maintenance activities, to personalise the services offered and to be able to identify the owner of a lost or forgotten item.
- Possible recipients of the data are hotel personnel (including housekeeping, maintenance, reception and other hotel personnel), IT service providers and delivery or courier service providers (for the return of lost or forgotten items).
- You can object to the use of the data at any time with effect for the future. An objection can lead to a noticeable restriction of our services.
3.6 Gift vouchers
- In our voucher shop you have the opportunity to purchase vouchers for different occasions. If a user realizes this option, the data entered in the input mask will be transmitted to us and processed by us. The processing includes the following data: salutation / title, first name, name, telephone number, e-mail address, date of birth, address, voucher value, wishes, payment data.
- The voucher shop is based on the voucher system of INCERT eTourism GmbH & Co KG, Lederfabrik Linz, Leonfeldnerstrasse 328, A-4040 Linz (www.incert.at). We have concluded an order processing agreement with INCERT.
- A transfer of personal data to third parties, if this is necessary in the context of the contract, for example, to the commissioned with the payment transaction bank. Further transmission of data only takes place if you have expressly consented to the transmission.
- The legal basis for the processing of the data is the conclusion of a purchase contract with the user in accordance with article 6 paragraph 1 lit. b GDPR.
- The processing of the personal data provided by the user takes place solely for the processing of the voucher purchase and for the handling of payment transactions.
- INCERT uses the service eTracker. The provider is Etracker GmbH (Erste Brunnenstraße 1, 20459 Hamburg, Germany) - hereinafter "Etracker". Furthermore, Etracker uses the cookies "bre_iframe", cookie "referrer_url" and "XTCsid". The legal basis is the balancing of interests in accordance with Art. 6 Para. 1 lit. f DSGVO. You have the option of deactivating the eTracker service via the voucher shop’s data protection statement.
- You can find INCERT's data protection information at https://www.incert.at/en/data-protection/.
3.7 Business information, debt collection
- Description and scope of data processing
In the event of a credit risk (name, address, e-mail address, information about the company and, if applicable, contract and claims data), we will transmit your data to IHD Gesellschaft für Kredit und Forderungsmanagement mbH, Augustinusstr. 11 B, 50226 Frechen (hereinafter "IHD").
- Legal basis for data processing
The legal basis for this transfer is Article 6 (1) (b) GDPR and Article 6 (1) (f) GDPR. Transfers based on Article 6 (1) (f) GDPR may only be made if this is necessary to safeguard the legitimate interests of our company and the interests or fundamental rights and freedoms of the person concerned, which require the protection of personal data, do not outweigh the interests.
- Purpose of data processing
The purpose of the processing is the credit check as well as the check for deliverability of the specified address and the collection processing. Detailed information on our contractual partner, the IHD, within the meaning of Art 14 GDPR, i.e. the business purpose, the purpose of the data storage there, the legal basis, the data recipients of the IHD, the right to information and the right to deletion and correction as well as profiling can be found at https: //www.ihd.de/datenschutz/Artikel14_Pooldaten.html
- Duration of storage
The storage period for data at the IHD is based on the voluntary commitment of the association “Die Wirtschaftsauskunfteien e.V. *. The data is deleted three years to the day after it has been processed. For more information, please refer to the IHD's data protection information.
- Opposition and removal option
Data processing can be objected to for reasons that arise from the particular situation of the person concerned.
The objection must be sent to: IHD Gesellschaft für Kredit- und Forderungsmanagement mbH, Data Protection, Augustinusstr. 11 B, 50226 Frechen.
4.1 General Information
Cookies are information transmitted by our web server or third-party web servers to the users' devices where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.
- In the case that users do not want that cookies are stored on their device, they will be asked to disable the corresponding option in their browser's system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service.
4.2 Cookie Overview, Objection
This website only uses necessary cookies. In this respect, there is no possibility of objection.
Version: April 2023
Regent Berlin GmbH
Tel: +49 (0) 30 2033 8
Fax:+49 (0) 30 2033 6119
Web Design: alexandergloeckner.com
Mario Maxeiner, Aernout de Jong
HRB 79456, Amtsgericht Hamburg
General Terms and Conditions for hotel stays and events
- Scope of validity
- These General Terms and Conditions apply exclusively to all hotel services and supplies.
- In the event that the hotel changes its General Terms and Conditions (GTC) before the contract ends, the amended version shall be assumed to apply to the contract as long as the counterparty has reasonable opportunity to acknowledge the new GTC in printed form, has been informed of the legal consequences of such, and does not object to the application of the new GTC within fourteen days after acknowledgement.
- The above shall apply to business and private customers. A business customer may be a natural person or legal entity or partnership concluding legal transactions as part of its commercial or professional freelance activity. A legal partnership is a partnership with the capacity to acquire rights and enter into obligations according to BGB [German Civil Code] §14. A private customer is any natural person entering into a legal transaction for purposes that do not mainly involve either commercial or professional freelance activity (cf. BGB §13).
- General terms and conditions of the customer shall not apply, even in the case the hotel did not explicitly object to them. Any deviating or contradicting general terms and conditions will only apply to the contract if the hotel consents to their inclusion in whole or in specific points in writing..
II. Conclusion, parties and limitation periods
1 The contract (hereinafter referred to as the reservation) shall only come into force on acceptance by the hotel. The hotel may confirm the reservation in writing.
- If a travel agent or tour operator acting on the customer’s behalf rather than the customer itself should request the reservation, the hotel may address reservation confirmation to the travel agent or tour operator instead. The tour operator and customer shall then be jointly and severally liable for all obligations arising from the contract as long as the hotel has a corresponding declaration from the tour operator.
- All mutual claims shall be subject to limitation periods. Claims against the hotel shall expire within one year of acknowledgement of circumstances giving rise to the claim according to BGB §199 Para 1. Claims for compensation shall expire after five years from acknowledgement unless such claims are based on injury to life and limb or health and liberty. The limitation period shall not apply to claims arising from gross negligence or intent on the part of the hotel or its legal representatives or vicarious agents, or intentional or negligent breach of major contractual obligations. Major contractual obligations in the context of these General Terms and Conditions refer to obligations whose fulfilment is essential for contract performance, and obligations that the customer may expect to be fulfilled in the ordinary course of business. The limitation period for liability due to culpable injury to life and limb shall remain unaffected, and shall be calculated according to statutory regulations. This shall also apply to mandatory provisions under the German Product Liability Act [Produkthaftungsgesetz].
- The hotel shall collect and apply probability values in deciding on the conclusion, performance, or termination of a contract.
III. Services, prices, payment, deductions
- The hotel shall render the services ordered by the customer and agreed upon by the hotel.
- The customer shall pay for these and other services provided by the hotel at the agreed or customary prices and rates. This shall apply to expenses and payments from the hotel to third parties as caused by the customer, especially claims from copyright collectives.
- The agreed prices include statutory VAT. Prices charged shall be adjusted according to any change in statutory VAT on the day of performance. This shall not apply to private customers.
- The agreed price charged to the customer may be raised to accommodate any increase in price charged by up to 10% if the period between contract conclusion and due performance by the hotel should exceed four months. The hotel may also adjust the price accordingly if the customer later wishes, and the hotel agrees, to change hotel services such as the number of rooms or guests, or length of stay.
- Hotel bills without a due date shall be payable upon receipt by the customer. The hotel may charge a reminder fee of €2.50 for each reminder sent. The hotel may also charge the statutory default interest rate applicable for non-payment, which is currently eight percentage points above the base rate, or five percentage points above the base rate for private customers. The hotel may additionally charge for additional compensation on documented damages.
- The following shall require prior written consent from the hotel on waiver of BGB §540 Para 1 Sentence 2 for non-private customers: subletting rooms reserved or other rooms, areas or display cabinets; or invitations for job interviews, sales or similar events.
- The Hotel may demand reasonable advance payment or security deposit on or after contract conclusion. The hotel may also subsequently demand an extension to any advance payment or security deposit according to the first sentence in this provision in justified cases such as extension to the scope of the contract.
The advance payment amount and payment deadline may be agreed in writing in the contract.
- The hotel reserves the right to make a pre-approved authorization of the customer´s credit card to ensure that sufficient funds are available to cover the total value of the stay. The customer grants his approval for the pre-approved authorization of his credit card.
- The customer may only deduct undisputed or legally binding counterclaims against the hotel from payments due to the hotel.
- The Berlin overnight tax by-law (ÜnStG) prescribes a 5% city tax on the net accommodation price plus a reduced VAT rate of 7% for all guests. Business costs from paid overnight stays are exempt from city tax according to ÜnStG §1 Para 3 on condition that an overnight guest can provide a credible reason for the business nature of his or her overnight stay at the hosting establishment. Group reservations and contractually concluded events involving a set number of rooms are offered without city tax; city tax shall be charged on all non-business overnight stays.
- Day rooms are charged at 30% of the standard overnight rate for room use up to 2 PM, and 50% of the standard overnight rate up to 6 PM. The full rate is charged for stays after 6 PM.
IV. Customer cancellation or withdrawal, non-use of contractually agreed services
- If the customer cancels the arrival or event, the price agreed in the contract including percentage calculation in the following paragraphs 2, 3, 4, and 5, and any payments to third parties shall be due for payment even if the customer does not use the services. This shall not apply where the hotel breaches its obligation to honour the rights, legal entitlements and vested interests of the customer, if the customer cannot reasonably be expected to uphold the contract, or where statutory or contractual cancellation rights exist.
- The following additional rules apply to group contracts at ten guest rooms or more with a group contract covering individual reservations: If no right to cancel or withdraw from the contract has been agreed, there shall also be no statutory right to cancellation or withdrawal; the hotel is still entitled to the agreed payment even if the customer does not use any of the services if the hotel refuses to accept a contract cancellation. The hotel shall deduct proceeds from renting the rooms to other parties as well as expenses saved. The hotel may deduct a commensurate fixed amount on expenses saved on failure to rent the rooms to other parties. The hotel is entitled to the following payment on room cancellations after the contract has been signed:
General Terms and Conditions
for hotel stays and events
- 10% for cancellation up to 91 days before the intended arrival date
- 40% for cancellation between 90 and 61 days before the intended arrival date
- 60% for cancellation between 60 and 31 days before the intended arrival date - 90% for cancellation between 31 days and the planned day of arrival
This shall be calculated on the agreed room price multiplied by the number of rooms cancelled. The hotel will offer the cancelled rooms to other parties. The customer that cancelled the contract shall bear any difference between the room price actually charged and a higher room price as agreed in the contract with the customer. The full room price shall also be charged if the guest should depart before a minimum reservation period has elapsed unless the hotel is able to rent the room to another party at least the same terms. The customer may object to any fixed amounts charged by the hotel on documentation that these claims are unjustified in whole or at the amount charged by the hotel.
- Events according to this term come about by contracts for renting conference, banquet or function rooms for events such as banquets, seminars, conferences, exhibitions, or presentations, and for any other customer services and supplies from the hotel. If the customer cancels the date of the event after booking an event, the hotel may bill the following plus the amount specified under IV No. 2:
Any rescission of the contract by the customer shall require the approval of the hotel in written form. The customer shall bear the agreed room price and the price of the services provided by any third parties if the hotel did not approve of the cancellation, even when the customer does not use the agreed services and the hotel is not able to sublet the rooms. The customer shall bear the burden of proof regarding the subletting of the rooms.
An approval in written form from the hotel shall not be required where the hotel breaches its obligation of consideration of rights, legal entitlements and vested interests of the customer, if the customer cannot reasonably be expected to uphold the contract, or where statutory or contractual rights of rescission exist. If an appointment for a free cancellation of the contract has been agreed between the hotel and the customer, the customer can withdraw from the contract until this point in time, without incurring payment and compensation claims for the hotel. The right to withdraw from the contract shall cease to apply if the customer fails to exercise the right of rescission in written form by the agreed deadline.
If the customer cancels the contract without prior approval from the hotel, the hotel may charge in addition to the room price and the price of the services provided by third parties
- within 8 to 4 weeks before the event 35% of the lost turnover for food
- or 70 % of the lost food turnover for any later cancelation.
The food turnover is based on the formula: agreed menu price x number of participants. If no price has been agreed for the menu, the cheapest 3-course menu of the respectively valid event offer is used
If a conference fee per participant has been agreed, the hotel is entitled
- to charge 60% of the conference fee agreed per participant in the case of a rescission between the 8th and the 4th week before the event date;
- to charge 85% of the conference fee for any later cancellation.
The deduction of any saved expenses was taken into account. The customer is entitled to prove that any of the above mentioned claims have not been incurred or have not occurred in the respective amount.
If the number of participants changes by more than 5% (reduction of the initially agreed number of participants), the Hotel is to be notified by the Customer no later than 5 days before the start of the event.
Any reduction in the number of participants by the Customer shall be approved of the Hotel. The Hotel may charge on the basis of the initially agreed amount of participants when it was not informed about the reduction in the number of participants, except if otherwise stipulated hereafter.
A reduction in the number of participants of not more than 5% by the Customer shall be accepted by the Hotel as a threshold. The originally agreed number of participants minus 5% shall be applied if the 5% threshold is exceeded. The Customer may reduce the agreed price by the expenses saved as documented by the Customer due to the lower number of participants.
Expenses for the actual number of participants are to be charged in case the number of participants exceeds the number originally planned.
If the agreed start or end times of the event are postponed and the Hotel agrees to these deviations, the Hotel may charge the additional fee according to the performance, unless the Hotel is responsible for the changes.
- The following cancellation terms apply to agreed individual reservations up to ten rooms without a group contract: Individual reservations may be cancelled free of charge up to 3 PM on the day of arrival unless the contract involved includes exclusion criteria preventing or restricting cancellation, e.g. during a trade fair.
- Reservations at the Charlotte & Fritz hotel restaurant for up to six people may be made using a credit card as a guarantee. All table reservations may be cancelled free of charge up to 3 PM on the day of the event; any cancellations after this time will be charged a fixed rate of €40.00 EUR per person in the reservation party. The credit card used as guarantee will be charged €40.00 multiplied by the number of persons in the reservation party.
Group reservations with fixed menu arrangements at the Charlotte & Fritz hotel restaurant may be made for parties of seven persons or more. The following cancellation terms and charges for group reservations at the restaurant apply:
- 50% of the menu price for the number of persons in the reservation for cancellation up to two days before the event
- 80% of the menu price for the number of persons in the reservation for cancellation on the day before the event
- 90% of the menu price for the number of persons in the reservation for cancellation on the day of the event
- The customer may withdraw from the contract without being billed for payment or compensation by the hotel as long as the hotel and customer have agreed on a deadline by which the customer may cancel free of charge. The right to withdraw from the contract shall cease to apply if the customer fails to exercise this right to cancellation by the agreed deadline. This shall not apply where the hotel breaches its obligation to honour the rights, legal entitlements and vested interests of the customer, if the customer cannot reasonably be expected to uphold the contract, or where statutory or contractual cancellation rights exist.
- Any individual cancellation arrangements agreed in deviation from the above shall take precedence.
- If a customer does not use an agreed service without notice to the hotel, or effectively withdrawing from the contract, the contract price shall be paid in full plus any further compensation for costs incurred by the hotel in its reliance on the customer’s arrival or start of the event. The customer may object to any fixed amounts charged by the hotel on documentation that these claims are unjustified in whole or at the amount charged by the hotel.
V. Withdrawal or cancellation by the hotel
- If the hotel and customer have agreed in writing on an option for the customer to withdraw from the contract free of charge by a certain deadline, the hotel may also cancel the contract before this deadline on receiving inquiries from other customers regarding the guest or function rooms contractually reserved with the customer, and the customer does not waive its agreed cancellation right on enquiry by the hotel.
- The hotel may also withdraw from the contract if the customer fails to pay any advance payment agreed or required according to Section III. No. 7 after a reasonable period of grace set by the hotel.
- The hotel may withdraw from the contract due to extraordinary justifiable cause. Examples are as follows:
- Force majeure or other circumstances beyond the hotel’s sphere of influence render contract performance impossible. Force majeure refers to any extraordinary event that could not have been foreseen at the time that the contract was signed, and could not have been averted despite the necessary care. Examples include: natural disasters, strikes, terrorist attacks, or power failure. The hotel may also withdraw from the contract if extraordinary events involving suppliers or contractors to the hotel that could not have been foreseen at the time that the contract was signed, and could not have been averted despite the necessary care, render contract performance impossible.
- Rooms or events have been reserved under misleading or false information given by the customer on important facts such as the identity of the customer or the purpose of the reservation
- The hotel has justified cause to assume that use of the hotel’s services may endanger the smooth operation, safety, or public reputation of the hotel in such a way as would not be attributable to the management or organisation of the hotel.
- The purpose or the cause or content of stay or event would be illegal or contrary to a legally valid official administrative decree or court order.
- The customer has sublet the room in violation of III. No. 6.
- The customer shall not be entitled to compensation on justified cancellation by the hotel.
VI. Room availability, use and return
- The customer has no entitlement to a specific room unless the hotel has confirmed such in writing.
- Reserved rooms shall be prepared and ready for the customer from 3 PM on the agreed day of arrival. The customer shall not be entitled to demand earlier availability.
- Rooms prepared for the customer shall be taken by 3 PM on the day of arrival. The rooms may be rented to other parties after this time unless the customer has informed the hotel of a delayed arrival in writing. The hotel may demand a guarantee for late arrivals.
- The room shall be vacated by midday on the agreed day of departure. The hotel may charge the day price for late departure up to 6 PM, and 100% of the full room rate at list price after 6 PM without constituting any contractual obligations towards the customer. The customer may object on documentation that these claims are unjustified in whole or at the amount charged by the hotel.
VII. Bringing food and beverages during events according to IV. No. 3
- The customer shall not bring food or beverages to events. Exceptions shall be agreed with the hotel in writing; the hotel shall charge a fee to cover overheads in such cases.
- The hotel shall not entertain any liability for ill health caused by food brought by the customer.
- The hotel shall not entertain any liability for the shelf life of food consumed after an event at the hotel or outside the hotel.
VIII. Use of technical facilities and connections during events according to IV. No. 3
- The hotel shall be acting in the name, with the authority, and on behalf of the customer in procuring any technical and other equipment from third parties for the customer. The customer shall be liable for the careful handling and proper return of such equipment. The customer shall indemnify the hotel from any claims from third parties arising from the provision of this equipment.
- The customer may only use electrical equipment belonging to the customer on the electrical power supply of the hotel on written consent by the hotel. The customer shall be billed for any interference or damage to the technical facilities of the hotel outside the sphere of responsibility of the hotel. The hotel shall charge a fixed rate for costs arising from the use of electrical power.
- The customer may use its own telephone, fax, or data transmission equipment on the approval of the hotel. The hotel may charge a connection fee.
- The hotel shall have any malfunctions in technical or other equipment provided by the hotel remedied immediately wherever possible. The customer may not withhold or deduct payment if the hotel is not responsible for such malfunctions.
- A shortfall fee may be charged on hotel equipment provided but not used due to the customer using its own equipment instead.
IX. Musical performances, sound system, performances at events according to IV. No. 3
The following points apply explicitly:
- The customer shall report and pay any fees to the GEMA for any music arranged and played or performed by the customer.
- Involvement of performers at events may require that the customer pay contributions to social security for performers; the customer shall be responsible for fulfilling any such obligations.
The hotel may charge the customer for any social security contributions for performers if the hotel hires performers for the customer’s event.
X. Materials and objects in events according to IV. No. 3, loss of, or damage to, event material and objects at events
- The customer shall bear the responsibility for any decoration materials, exhibits, or other personal property brought into the hotel or its event rooms by a customer not appearing as a guest at the hotel. The hotel shall not entertain any liability for loss, destruction, or damage to such items, including financial damages, except in cases of gross negligence or intent on the part of the hotel. This shall not apply to liability for damages resulting from injury to life and limb or health, or any cases where safekeeping constitutes an obligation due to the circumstances of the case without which performance of the contract would be impossible and obligations whose fulfilment is essential for contract performance, or obligations that the customer may expect to be fulfilled in the ordinary course of business (major contract obligations). This shall not affect German innkeeper liability according to BGB §701 et seqq.
General Terms and Conditions
for hotel stays and events
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- Any decoration materials brought by the customer shall comply with fire regulations. The hotel may demand official documentation of such, and have such materials removed and stored at the expense of the customer if the customer fails to provide such documentation. Hanging and fixing items shall be agreed with the hotel in order to prevent potential damage.
- Any exhibits or other items brought by the customer shall be removed immediately after the event. If the customer fails to remove any such items, the hotel may have these items removed and stored at the expense of the customer. If the items remain in the function room, the hotel may charge reasonable compensation for use of that function room for the corresponding period. Packaging materials (cardboard, boxes, plastic, etc.) delivered by the customer for conferences, exhibitions, presentations, etc., shall be disposed of or taken away by the customer before or after the event itself. The hotel shall charge the customer for any disposal of packaging such as cardboard boxes, wooden crates, packing foam, plastic, or similar if the customer has the hotel dispose of the materials. The customer may object to such claims on documentation that these claims are unjustified in whole or at the amount charged by the hotel.
XI. Customer liability for damage during events according to IV. No. 3
- Business customers shall be held liable for any damage to buildings or furnishings caused by event participants or guests, employees, other third parties involved by the customer or the customer itself. Private customers shall be held liable according to the statutory regulations.
- The hotel may require the customer to provide reasonable security (such as insurance, deposits, guarantees).
XII. Liability of the hotel
- The hotel shall be liable for discharging its obligations according to the contract while exercising due professional care. Customer claims for compensation shall be excluded to the extent permitted by statute, except for damage to life and limb or health and liberty, or damages due to gross negligence or intent on the part of the hotel. Exclusion of liability shall not apply to damages due to breach of major contractual obligations on the part of the hotel. Major contractual obligations in the context of these General Terms and Conditions refer to obligations whose fulfilment is essential for contract performance, and obligations that the customer may expect to be fulfilled in the ordinary course of business. This shall not affect mandatory liability under the German Product Liability Act [Produkthaftungsgesetz] or any guarantee assumed by the hotel. A breach of obligation by a legal representative or vicarious agent shall be equivalent to a breach of obligation by the hotel. The hotel shall undertake to remedy any disruptions or defects in performance of the hotel as reported by the customer or acknowledged by the hotel. The customer shall contribute towards the remedy of the disruption in any way it reasonably can, and keep any potential damage to a minimum.
- The hotel shall be liable to the customer for any property brought into the hotel according to the statutory regulations (BGB §701 et seq.).
- A parking space in the hotel’s parking facility or car park reserved by the customer shall not constitute a safekeeping agreement. The hotel shall only be liable for intent or gross negligence according to BGB §690.
- The hotel issues vouchers for the hotel restaurant Charlotte & Fritz or for one or more overnight stay(s) at the hotel, with the possibility of including breakfast. The vouchers can also be purchased via the online voucher-tool on the Hotel Website.
2 The voucher will be validated upon presentation to hotel personnel.
- The voucher will remain valid for duration of three years, starting from the end of the year during which it was issued.
- The customer may simultaneously use several vouchers.
- The voucher can only be used for the services mentioned in section 1. The cash pay-out of the money value of the voucher is not possible.
- The partial use of the voucher is permitted.
- The transmission and the use of the voucher by a third person are allowed, provided that no ban on entering the house has been issued against this particular person.
XIV. Final terms
- Any amendment or modification shall be contained in writing. Unilateral alterations or additions by the customer shall remain invalid.
- The place of performance and payment shall be the location of the hotel.
- The exclusive place of jurisdiction for business dealings shall be the location of the hotel. Court jurisdiction shall also be at the location of the hotel if one of the contracting parties fulfils the requirements of ZPO [Code of Civil Procedure] §38 Para 2 and has no general jurisdiction in Germany.
- The law of the Federal Republic of Germany shall apply to the exclusion of CISG and conflict of laws.
- Any individual provisions in these General Terms and Conditions that should prove invalid or unenforceable shall not affect the validity of the remaining provisions. The statutory provisions shall otherwise apply.
Version of May 2018 [These GTC apply to all contracts with the hotel concluded on or after 1 May 2018.]